Role Overview

We are seeking Virtual Medical Receptionists/Assistants to provide administrative support for healthcare providers, including private clinics, GP surgeries, and other medical facilities.

Key Responsibilities:

Patient Management:

· Schedule and manage patient appointments using EMIS, SystmOne, or healthcare software.

· Handle patient inquiries via phone, email, or chat, ensuring timely and professional communication.

Administrative Support:

· Maintain accurate patient records, including updates and verification.

· Process referrals, repeat prescriptions, and follow-ups as required.

· Assist with prior authorization processes and insurance queries (private healthcare).

Front Desk Coordination:

· Triage patient calls and direct them appropriately.

· Provide support for telemedicine appointments, ensuring seamless communication between patients and doctors.

Data Handling:

· Ensure compliance with GDPR and UK-specific confidentiality standards.

· Input and manage medical data with high accuracy and attention to detail.

Customer Service:

· Deliver a high level of patient care and satisfaction by addressing concerns promptly and empathetically.

· Liaise with other healthcare professionals, labs, and third parties as necessary.

Skills:

• Excellent verbal and written english communication skills

Work Environment:

• Night shift at office